Through WhatsApp Business, business owners can interact with clients more professionally. There is an automation on the messaging system enabling quick answers to common questions and sending messages to customers as traders are busy to serve customers.
WhatsApp today announces traders will begin to be charged for using some of these application functions.
First of all, business owners can reply messages sent free of charge if answered within 24 hours. After this period, traders will have to pay to respond to the same message.
At the same time the business can send the confirmation of the shipping address and pass the flight to the customer through this application.
Ads on Facebook will also support sending WhatsApp messages directly to businesses. The button to chat with the customer service officer via WhatsApp can also be displayed on the website.
With this more comprehensive business support, WhatsApp will ultimately generate revenue like other services under Facebook.